There are 3 conditions/reasons that we accept return, refund, and exchange of goods.
1. 100% GUARANTEE CASH BACK if you found/proved our goods is not authentic:genuine.
2. 100% GUARANTEE CASH BACK if the goods you received was damaged.
We will check and filter all our goods to make sure in good condition before ship out. So the chances you received damaged goods is very slim!
3. If you not satisfied with the product you purchased, any reason other than 1 and 2, and not our mistake, we can accept goods exchange only.
-You can choose product(s) that you wish to exchange, the different of the prices either you top up, or we issue Cash Voucher to you. The Cash Voucher can use in your next purchase.
-Cash refund is not acceptable in goods exchange.
-preORDER and Clearance items are NOT applicable for goods exchange.
*Customer have to arrange back the goods to us at their own cost. For senario 1 and 2, once confirmed the mistake/careless from our side, you can charge us the courier upon actual bill. Thus, please keep the courier receipt while waiting for the confirmation.
Please take note:
- Exchange goods is not acceptable if not in good condition, without original brand/price tag, packaging not in original condition as per original shipping container as received.
- No return or refund if the goods/products has been used, washed or damaged by the customer.
- No return or refund for Clearance items.
- Wodrobe Fashion Philosophy will also not be responsible if your shipment is lost during the return transit.
- Request of return, refund or exchange shall inform us within 3 days after goods received. The return/exchange’s goods shall reach us within 7 days after we agreed to accept the return.
- We reserve the rights to request customer to send us picture to proof the damages, or proof to us if say the product they received is not authentic.
- Customer will received their refund within 3 after we received and confirmed the goods condition.
- preORDER's items are not refundable/exchangable other than reason No.1 and No.2.
Please contact us by email info@wodrobe.com or msn wodrobe@hotmail.com, or SMS +60173030031 if you have any questions or doubts.
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